Course Objective
The main objective of this courseware is to introduce you to the basic commands, functions, and capabilities of Microsoft Office Outlook 2003. It is designed for computer users who are new to Outlook, or who only plan to use Outlook occasionally.
Courseware Outline
About This Courseware
Courseware Conventions
A Quick Review of Basics
Moving Around
Getting Help
Exiting Word
Using Basic E-mail Features
Objectives of Section 1
What is Microsoft Office Outlook?
New Features of Outlook 2003
Identifying Screen Components
Using the Navigation Pane
Working with E-mail
Composing Messages
Addressing a New Message
Creating and Formatting Message Text
Using Send Options
Assigning Categories
Checking for Messages
Checking Sent Messages
Reading and Viewing Messages
Opening Messages
Changing the View Options
Printing Messages
Printing a Message
Customizing the Print Options
Summary of Section 1
Advanced E-mail Features
Objectives of Section 2
Using Additional E-mail Features
Replying to a Message
Forwarding a Message
Flagging Messages
Deleting a Message
Saving Messages
Saving Messages as Text Files
Saving Messages as HTML Files
Saving an Unfinished Message
Working with Attachments
Adding a Signature to Messages
Using a Signature
Summary of Section 2
Managing E-mail
Objectives of Section 3
Sorting and Finding Messages
Sorting Messages
Finding Messages
Managing Messages
Viewing the Folder List
Navigating Through the Folder List
Creating Folders
Moving Messages Between Folders
Copying Messages Between Folders
Archiving Messages
Archiving Manually
Using AutoArchiving
Retrieving Archived Messages
Setting Up Message Options
Searching for Folders
Creating a Search Folder
Summary of Section 3
Using the Calendar
Objectives of Section 4
Looking at the Calendar
Navigating within the Calendar
Viewing Consecutive and Non‑Consecutive Days
Changing the Calendar View
Switching between the Day/Week/Month Views
Changing the View Options
Changing the Time Increments
Customizing the Calendar Options
Scheduling Appointments & Events
Creating an Appointment
Editing an Appointment
Working with Reminders
Creating a Recurring Appointment
Scheduling Events
Scheduling Multi-Day Events
Planning a Meeting
Scheduling a Meeting
Updating Meeting Attendees
Copying an Item
Moving an Item
Deleting a Meeting
Printing the Calendar
Customizing the Print Options
Summary of Section 4
Working with Contacts
Objectives of Section 5
Looking at Contacts
Creating Contacts
Creating a New Contact
Creating a Contact from the Same Company
Adding a Contact's Picture
Managing Contacts
Editing a Contact
Working with Duplicate Contacts
Deleting a Contact
Organizing the Contacts
Using the Views
Customizing the Current View
Finding Contacts
Find Contacts using the Find a Contact Field
Printing Contacts
Customizing the Print Options
Working with Activities
Tracking Activities
Recording an Activity Manually
Linking an Activity to a Contact
Summary of Section 5
Using Tasks and Notes
Objectives of Section 6
Looking at Tasks
Working with Tasks
Creating One-Time Tasks
Creating Recurring Tasks
Assigning Tasks
Accepting/Declining Tasks
Organizing and Viewing Tasks
Using the Navigation Pane
Managing Tasks
Finding Tasks
Changing Tasks
Completing Tasks
Deleting Tasks
Sending Status Reports
Printing Tasks
Customizing the Print Options
Looking at Notes
Creating Notes
Editing Notes
Assigning Items to Notes
Deleting Notes
Organizing and Viewing Notes
Using the Toolbar
Using the Current View Command
Customizing Notes
Printing Notes
Customizing the Print Options
Summary of Section 6
Appendices
Productivity Tools
Glossary of Terms
Index
