Course Objectives
The main objectives of this courseware is to introduce users to some of the advanced features available with Outlook 2002. This courseware demonstrates how the components of the Outlook can be combined to keep the user organized and up to date with events, tasks, and managing mail. Topics include:
- use & customize Outlook Today
- customize the look of mail
- manage favorite web site addresses
- customize menus & toolbars
- create Outlook forms and mail templates
- use mail with Office applications
- integrate contacts with other Outlook components
- use contacts for a Word mail merge
- configure calendar options and time zone information
- share calendar information with other applications over the Internet
- schedule real-time meetings using NetMeeting
- schedule times to watch broadcasts using NetShow
- create and update recurring tasks
- grant permissions to others
- assign delegate access
- use Public Folders
- use Remote Mail
- work with Offline Folders
- synchronize folders
- use the journal to record entries for Office files
- use the Newsreader
- customize Outlook
- look at some basic troubleshooting options
Courseware Outline
Customizing the Inbox
Using Outlook Today
- Customizing Outlook Today
Customizing Mail
Setting E-mail Options
Changing the Mail Format Option
Changing the Mail Format in a Message
Creating New Stationery
Using Mail Templates
Changing the Security Level
Creating Forms
Removing a Form
Managing Your Messages
Creating Folders
Filtering Messages
Organizing the Messages
Setting Up Home Pages
Using Contacts
Flagging Contacts
Integrating With Outlook Components
Creating a New Message with a Contact
Creating a Meeting Request or Appointment with a Contact
Creating a New Task for a Contact
Creating Notes from Contact Information
Adding a vCard to a Message
Receiving a vCard
Using Contacts for a Word Mail Merge
Creating a New Main Document
Using an Existing Document File
Exporting a Contact List
Exporting to Another Program
Using the Calendar & Tasks
Using the Calendar
Customizing Calendar Options
Configuring Time Zone Information
Sharing Calendars Over the Internet
Publishing Free/Busy Time
Saving A Calendar as a Web Page
Using the iCalendar
Scheduling Real-Time Meetings
Scheduling Broadcasts
Working with Tasks
Creating Recurring Tasks
Updating Recurring Tasks
Assigning Tasks
Sending Status Reports
Completing the Task
Displaying Your Tasks
Sharing Files & Folders
Granting Permissions to Others
Opening Someone's Folder
Removing Folder Permissions
Assigning Delegate Access
Adding Someone's Mailbox
Removing Someone's Mailbox
Using Public Folders
Using Remote Mail
Setting Up Remote Mail
Working With Remote Mail
Working with Offline Folders
Setting Up Offline Folders
Synchronizing Offline Folders
Creating a Quick Synchronization Group
Beyond the Outlook Bar
Recording Journal Entries for Office Files
Setting Up the Journal
Recording Journal Entries
Working with Journal Entries
Using the Newsreader
Setting Up the Newsreader
Working with Newsgroups Subscriptions
Sending and Receiving Information
Customizing Outlook
Customizing Outlook
Displaying Other Toolbars
Customizing a Toolbar
Customizing Menus
Setting Up Instant Messaging
Troubleshooting Your Computer
Looking at Mail Errors
Restoring Your Outlook
Checking Your Accounts
Importing your PST
Updating Outlook
