Course Description
The main objective of this courseware is to introduce new users to the basic features of Microsoft Outlook 2002. On successful completion of this courseware, you will be able to:
- start and run Microsoft Outlook 2002
- send and receive e-mail messages
- manage messages, e.g., reply to and forward messages
- print information
- create folders move/copy items between folders
- work with file attachments
- organize and view information
- sort, find and filter information
- manage the calendar create and edit appointments or events
- plan a meeting with others and book resources
- work with contacts
- track activities
- manage tasks
- manage notes
- create and use Office documents in Outlook
Courseware Outline
Using Basic E-mail Features
What is Microsoft Outlook?
New Features of Outlook 2002
Screen Components
Working with E-mail
Using the Inbox
Composing Messages
Addressing a New Message
Creating and Formatting Message Text
Using Send Options
Assigning Categories
Checking for Messages
Checking Sent Messages
Reading and Viewing Messages
Opening Messages
Changing the View Options
Previewing Messages Using AutoPreview
Previewing Messages Using The Preview Pane
Setting Options for Previewing Messages
Navigating within Mail
Viewing Previous or Next Messages
Printing Messages
Printing a Message
Customizing the Print Options
Advanced E-mail Features
Using Additional Mail Features
Replying to a Message
Forwarding a Message
Deleting a Message
Saving Your Messages
Saving Messages as Text Files
Saving Messages as HTML Files
Saving an Unfinished Message
Working with Attachments
Inserting Office Documents
Adding a Signature to Messages
Using a Signature
Managing E-mail
Sorting and Finding Messages
Sorting Messages
Finding Messages
Managing Messages
Viewing the Folder List
Navigating Through the Folder List
Creating Folders
Moving Messages Between Folders
Copying Messages
Archiving Messages
Manual Archiving
AutoArchiving
Setting Up Message Options
Using the Calendar
Looking at the Calendar
Navigating within the Calendar
Viewing Consecutive and Non-Consecutive Days
Changing the Calendar View
Switching between the Day/Week/Month Views
Changing the Time Increments
Scheduling Appointments & Events
Creating an Appointment
Using the Appointment Window
Editing an Appointment
Working with Reminders
Creating a Recurring Appointment
Scheduling an Event
Planning a Meeting
Scheduling a Meeting
Updating Meeting Attendees
Deleting a Meeting
Printing the Calendar
Customizing the Print Options
Working with Contacts
Looking at Contacts
Creating Contacts
Creating a New Contact
Creating a Contact from the Same Company
Managing Contacts
Editing a Contact
Working with Duplicate Contacts
Deleting a Contact
Sorting the Contacts
Using the Organize Command
Printing Contacts
Working with Activities
Tracking Activities
Manually Recording an Activity
Linking an Activity to a Contact
Using Tasks & Note
Looking at Tasks
Working with Tasks
Creating One-Time Tasks
Creating Recurring Tasks
Assigning Tasks
Accepting/Declining Tasks
Managing Tasks
Changing Tasks
Completing Tasks
Deleting Tasks
Sending Status Reports
Printing Tasks
Looking at Notes
Creating Notes
Editing Notes
Assigning Items to Notes
Deleting Notes
Printing Notes
