IMAC
IT departments are under immense pressure to service the daily administrative and support needs of their IT infrastructure. The request for installations, moves, adds and changes (IMAC) can create significant increases in logistical, technical and administrative work. Furthermore, as technology continues to evolve, and companies expand, the need for installs, moves, additions and changes increase.
Many organizations rely on MicroAge's IMAC support solutions. We can manage all of your technology additions and upgrades, including preparation, testing and installation. Our services can be used for a single desktop set-up or a company-wide upgrade.
Installations:
Our complete installation services include the arrangement of hardware and network components, formatting and optimizing equipment disks, installing network interface cards, arranging and connecting devices, running diagnostics, loading and configuration of applications and device drivers, set-up of access rights, completion of all network connections, installation, user orientation and onsite support.
Moves:
MicroAge can manage moves of one system to several within your organization. We handle the disassembly and reconfiguration of any number of systems for relocation.
Additions:
Additions can be managed by our team of professionals. We can manage the addition of new peripherals and components to existing desktops or networking environments.
Changes:
MicroAge can manage any system upgrades or desktop software refreshes, as needed.
If you would like further information on our IMAC services, please contact us.
Technical Services
MicroAge Thunder Bay provides general and specialized technical support services tailored to your specific business requirements. We offer a full range of maintenance and service options for hardware, software, peripherals and networking operating systems. Our technicians are vendor-certified and hold the following certifications: A+, IBM, CSE, TAT, MCSE, CNA, MCSA and CNE. Select your preferred service level for maximum flexibility, system efficiency and value.
On-site Service:
MicroAge provides professional on-site tiered warranty and maintenance services. Our service levels include 24-hour/7-day support, 8-hour/5-day support, standby, 2-hour, 4-hour or same day response. Choose the level that best suits your business computing needs.
Depot/Carry-in Repair:
Our carry-in technical services offer a low-cost alternative to on-site service. We offer both drop-off or mail-in depot service programs providing comprehensive warranty and non-warranty maintenace support.
Patch Management
Patch management is a critical concern of any IT department. With vendors continually enhancing their software to correct or maintain system and network security or to increase overall user productivity, it can be a colossal and costly undertaking to test, install and manage patches on a regular basis.
MicroAge's patch management service takes the burden off your IT department by providing the support you need to secure mission-critical systems. Our solutions provide ongoing support to ensure your network, operating systems and software remain current with the latest enhancements and safeguards. Types of patches we maintain include critical driver updates, security and functionality upgrades, operating system upgrades, and network operating system patches. Our full patch management service also includes pre-installation testing to ensure service continuity and reliability. Contact MicroAge today to learn more about our patch management services.
