The Service Advisor should possess strong organizational and communication skills (i.e. effective listening) and also have a general knowledge of IT services and applications.
Applicants must be able to work in a fast paced environment; able to adapt well into all situations, have good communication skills and be able to lift heavy loads.
ACCOUNTABILITIES:
- Appropriate utilization of helpdesk systems for purposes of logging, tracking and communication of daily support issues/requests
- Identifies the issue to prioritize and redirect to the appropriate IT department
- Updates tickets with detailed progress and resolution information
- Follows up with tickets that are unresolved
- Ordering of service parts, warranty and non warranty
- Responsible for the return of warranty and exchange parts.
REQUIREMENTS:
- 2 - 3 years of customer service experience, or retail background
- Strong communication skills, both written and oral
- Demonstrated ability in using the telephone to effectively gather data and resolve problems using active listening skills
- Able to maintain professional demeanor under stress
- Demonstrated ability in the coordination of activities with other team members
- Demonstrated ability to follow detailed, step by step instructions
- Strong organizational skills and time management skills
- Strong commitment to high standards of service
TECHNICAL ENVIRONMENT
- Windows XP
- Microsoft Office Suite
A current Criminal Background Check must be completed prior to commencing employment. MicroAge thanks all candidates who choose to apply; however only those selected for an interview will be contacted.
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